IT and Infrastructure That Just Works
Your technology should work for every person on your team, not just most of them. We design secure, dependable IT infrastructure with accessibility built in from day one, because rebuilding it later always costs more than getting it right the first time.
Here is the truth most providers will not tell you: secure infrastructure and universal design are two sides of the same coin. Clear structure, predictable behaviour, and respect for every user make systems that are both harder to break and easier for everyone to use. When your tools work for the person who navigates by keyboard or screen reader, they work better for the whole team.
Since 2019, we have supported more than 180 Canadian non-profits and small businesses as their tech partner in Ottawa-Gatineau, on-site locally and remote across Canada. You get one point of contact who knows your organization. No jargon. No long-term contracts. And what is yours stays yours: if you ever leave, you get a free full handover within 5 business days.
Is this for you?
- Your computers, email, or phones slow the team down at least once a week.
- Nobody can say who owns your backups, your passwords, or your domain name.
- Your team keeps quiet workarounds because “that is just how it is”.
- You worry about a security incident or a privacy complaint you would not see coming.
- Someone on your team struggles with your tools, and nobody knows how to fix it.
If you checked even one box, we should talk.
Managed IT: helpdesk and care, month to month
Stop being your own IT department. We handle troubleshooting, workstation setup, user accounts and access, preventive maintenance, environment documentation, and supplier management, with response times you can plan around.
Three simple plans, all month-to-month with no long-term contract: IT Solo at $349/month, IT Pro at $499/month, and IT Plus at $799/month. Prefer to call us by the hour? Our published rates are $135/hour for non-profits, $165/hour for businesses, and $195/hour for the public and regulated sector.
Your cloud workplace: Microsoft 365 and Google Workspace
Your email, files, calendars, and meetings should follow your team, not the other way around. We set up, migrate, and administer Microsoft 365 or Google Workspace: accounts, domains, DNS, licences, shared mailboxes and calendars, and storage. Then we train your people, so the tools actually get used instead of just paid for.
Business email that actually reaches people
If your emails land in spam, or you have no idea whether they do, your domain reputation is on the line. We configure SPF, DKIM, and DMARC, monitor bounces, and fix deliverability at the DNS level. We also handle email migrations and connect your email to your CRM and your transactional notifications.
VoIP telephony: your phone system, modernized
Local numbers, extensions, softphones, auto-attendant, call routing and queues, voicemail transcription, and business SMS, all tied into your CRM so no call falls through the cracks. A professional phone presence without the legacy phone bill.
Cybersecurity and data protection
Most incidents start with something simple: a reused password, a missed update, a backup nobody ever tested. We put the fundamentals in place and verify them: multi-factor authentication, access reviews, hardening, firewall configuration, verified backups with a real recovery plan, and logging with proper retention. We work to Quebec’s Law 25 and Ontario expectations, so your privacy obligations are covered in both languages, on both sides of the river.
Identity and access management
Who can access what, and what happens when someone joins or leaves? We centralize sign-in, set up single sign-on where it fits, and make access revocation a one-step action instead of a scavenger hunt across a dozen tools.
Why teams stay with us
Our recommendations are vendor-neutral and we take no commissions, so the advice you get is the advice you would give yourself. Our rates are published, our packages are fixed-scope and fixed-price, and your first consultation is free with a reply within one business day. In English and in French, always.